• July 2015
    S M T W T F S
     1234
    567891011
    12131415161718
    19202122232425
    262728293031  
  • On Facebook

  • Archives

  • Categories

  • Comic Blog Elite

    Comic Blogs - BlogCatalog Blog Directory

How Amazon Invalidates its own Prime Shipping

When one orders something on Saturday, is a current (has paid through November) Prime customer, and the key thing about that is the “free” two-day shipping, it’s reasonable to expect to happily have the (bought) product in-hand Tuesday (Two-day shipping: Monday is 1 day, Tuesday is 2nd day). If the time of day means they count Saturday (or apparently Sunday) and the item is delivered Monday, great.

…Except when that item arrives damaged.

Which is apparently such a common thing that they have a built in system to just generate a replacement order and return-mail label and such.

So, Item arrives Monday, damaged. What I’ve taken to calling “an oversized paperback” in my Amazon feedback, sent in a flimsy, oversized bubble mailer. Sure, bubble mailer. Ok, it’s not just put in a paper envelope and shipped; maybe the plastic of the bubbles helps protect from potential water damage (?!?). But that’s really about all–it certainly does not protect against bending, creasing, folding, denting, nor the book sliding around in the envelope, and depending on the angle, pressure, and whatever beating it’s taking, sure allows plenty of room for the cover to be creased and folded, the books corners and top/bottom spine to take damage and dents, etc.

I immediately turned it around–initiating the return/replace mechanism. Replacement was due to arrive Wednesday. Didn’t arrive Wednesday. Didn’t arrive Thursday. Amazon’s own “tracking” only shows the thing at some in-between “on its way” stage. Will it arrive Friday? Or will I be waiting til Monday?

Two other items I’d ordered at the same time arrived together Tuesday. One was another paperback, the other a large, heavy hardcover. Both of which were tossed loose in a cardboard packer together, with a gaping corner not even sealed off from the elements or external exposure. Both, of course, damaged. Corners a bit dinged up, some dinging to the spine, on the hardcover. Not horrible, but noticeable to me for looking for the damage. The paperback was banged up as well–sliding around, hitting the sides, and not exactly helped by being somewhat loose with a heavy hardback (which seems to have helped drive the paperback against the sides of the package with just a little more force/pressure than it would have managed on its own. So again, I initiated the return/replace process for both of these.

Despite initiating the process back to back, only the paperback immediately got a replacement “order” right away, the hardback was apparently held up in some kind of queue to be reviewed by a human first, resulting in it not making the cutoff for a two-day turnaround.

Wednesday, nothing arrived, despite expecting that first paperback’s replacement.

Thursday, the replacement of the second paperback from Tuesday arrived…and like the first one Monday, this was loose in a bubble mailer, and actually in more of a beat-up condition than the other book. Of course, I’ve initiated a second round of return/replace…but because I have these delivered to work and it won’t allow me to edit what address to send to…a two-day turnaround on Thursday means Saturday–I’m not at work, no one is there to accept deliveries…making it a four-day thing with Monday being the earliest I’ll be able to get it.

Still no sign of the replacement of the first paperback.

At present, I’m expecting possibly that one arriving Friday, along with the replacement hardcover (3 days instead of Prime’s 2 days).

And really, I should have just gone through something like InStockTrades or CheapGraphicNovels, because I might have received stuff tomorrow (Friday) or possibly Monday…but at least they’d’ve been thoroughly, securely, safely packed to prevent damage in-transit.

Continue reading

%d bloggers like this: