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Way to Miss the Point, Amazon!

I’ve been in a fair bit of a "fight" with Amazon for nearly a week, now, this time around.

On Monday, September 26th, 2016, I placed an order for the newest Overstreet Comic Book Price Guide (Vol. 46). I don’t usually buy these, certainly not as an annual thing, but the other one I have is from mid 2011, PRE-New 52, and I figured I could handle one every half-decade or so in terms of owning.

More specifically to be able to know "Guide Value" for various books that I’d be interested in as I look toward the "back issues" side of things on an increasing basis…and unfortunately, far too many comic shops don’t bother to "price" their stock, leaving the poor customer unable to actually KNOW what price they’ll be quoted at the counter, and surely impacting what they’ll try to or consider buying. Buuuut that’s a topic for another post.

amazon_open_box_01     amazon_open_box_02

Anyway. I am an Amazon Prime customer. That means that I pay the annual fee, to be a part of Prime, and I do so for the physical shipping, to get stuff shipped "free" with 2-day/ASAP shipping. It may be labeled as or considered "free," but it is paid for by paying for the year TO BE a Prime member.

Nowhere that I have seen or heard of, does it include anything regarding some sort of "lesser" form of shipping as a result.

So, order placed on Monday, 9/26. Item arrived Wednesday, 9/28. The book’s damaged because it is over 1150 pages, very thin paper, and heavy. Since it was NOT packed to remain immobile…it slid around and was damaged in transit (beyond any damage prior). I requested a replacement immediately.

The first replacement arrived two days later, 9/30. This one was in the same sort of mailer, but with gaping wide openings (it was NOT properly assembled) and I could see daylight THROUGH the thing as well as clearly see the book contained within. Which was, of course, damaged in transit.

overstreet_46_third_time_damages_againI immediately requested another replacement, once again citing the damage and leaving "packaging feedback" about the issue with "heavy book + room to move = damage" and waited.

The second replacement (3rd copy) arrived the next day, 10/1. The mailer was slightly better-assembled, but I could still check out the book without even opening the package…and the book was damaged. I requested yet another replacement.

Meanwhile, I’d separately ordered a Green Arrow tpb, which arrived separately on Saturday. That one was in a flimsy yellow bubble envelope a good 50-75% larger than the book…and with no inserts or markings, it was folded and stuck into the mailbox. (So it earned a replacement-request as wel!)

The second copy of the Green Arrow book arrived the same way–overlarge flimsy envelope, folded and stuck in the mailbox.

It was then that I realized I had not seen any notification of the replacement of the Overstreet book being on its way…it was still held up in some hold status, apparently for my having requested multiple replacements.

amazon_missed_the_darned_point

When I contacted them about it, through their site, through their process, as a question on the item checking on "Where’s my order"–I was told that they would issue me a refund, please send the other books back.

To which I complained that it is not a satisfactory resolution–I’m now out a week of time (I could’ve bought the book from two different bricks-and-mortar stores and had a satisfactory CONDITION copy long before this). And to make me do the administrative thing of juggling receipt of packages and re-ordering, and then my own printer/ink/paper and gas to drive packages to a drop-off, and after 8+ days be back at square one? NO!

Their response to my continued explanation of the situation and emphasis on the fact that the book keeps arriving damaged because they refuse to use packing material and a proper sized box?

They made it entirely (temporarily) unavailable for sale "while they investigate the issue."

HELLO! 1. use a box 2. put packing peanuts or crumpled paper or several air pockets or foam or stick it between a couple sheets of cardboard, shrink-wrap that and toss it in the box, where the book itself will stay put, and any banging/beating suffered will be by the cardboard and not the book that I have paid for.

Halting their sale of the book entirely is so totally, completely missing the darned point!

Supposedly they’ll "resolve the issue" within 7 days; I can only imagine they’ll find that their stock is in undamaged condition (it’s getting damaged in transit for their inadequate packaging process).

Meanwhile… wonder if any of those 3rd party sellers will jack their prices up significantly, thinking the thing is outta print?

And my apologies to anyone else who might’ve been planning to order this from Amazon right now and using Prime shipping. It seems I’m the reason the book is (temporarily) not available for purchase through Amazon itself at the moment.

Some Negativity in the Form of Questions

I don’t like being negative, nor causing random (negative) ripples or fights on the internet; I don’t like flame wars, I don’t like raining on others’ parade, etc. (That’s part of why I have this blog–I can simply put MY thoughts “out there,” but I’m not inserting them into discussion forums or other places in some consciously disruptive fashion). But for now I want to vent a bit, with several questions that have arisen and that I’ve wound up with photos to illustrate said questions (in the course of prepping photos for other blog posts).

Who in their right mind is going to buy multiple copies of a reference book like The Overstreet Comic Book Price Guide?!?

overstreet_dual_covers

I mean, I am long used to their having multiple covers, but those usually seem (to me, in my memory) to be singular covers, just different artists and even focus on different publishers in subject-matter of the cover. Pick your favorite, so you’re not locked into a cover you despise, for a book you may be utilizing frequently for a year or more. That I can be ok with.

What I’m not ok with is something like this, where on a freaking REFERENCE BOOK they’re taking a singular image and splitting it in half. Not even doing a wrap-around cover type thing, or some insert, or whatever. If you want the WHOLE of the SINGLE IMAGE, you have to have TWO COPIES of the exact-same, not-supposed-to-be-“collectible”-itself book.

And of course, I’m pretty sure they already do multiple editions, with the volume available in hardback and paperback. I myself several years ago bought a year-or-two-old edition to have for reference of a bunch of ’90s stuff–not for the so-called “prices” or “values” listed, but as a resource to determine relatively authoritatively exactly how long various series lasted. (How many issues were there of X-O Manowar vol. 1? Instead of trying to corroborate stuff online and do a lot of Googling, just flip to the listing in Overstreet and see what the final issue listed is.)

Needless to say, I won’t even be tempted to pick up this year’s edition as a replacement or “update,” and I’d be truly curious at the effect of this “diptych” cover stunt on sales (probably not much, since I’m just one person, and grumpy at that, and it seems very few people feel so strongly on stuff as I do).

Why must there be umpteen to half a hundred variant covers rather than some sort of “art-gallery” special issue to “celebrate” a series/issue/milestone?

Valiant is just digging its hole even deeper…this totally, completely turns me OFF to even the contemplation of randomly buying X-O Manowar #50 as a new issue!

xo50_has_50_covers

Are there REALLY so many Valiant collectors that will truly be interested in and hunt down FIFTY COPIES of the same exact issue JUST for some covers? IF you want to celebrate the character, let other artists “weigh in on” the character, you want “bonus sales” without commissioning/contracting a whole extra story to publish…

What ever happened to the “art gallery” issues? Publish some 50-page “issue” that’s nothing but cover images (with or without cover text/logos) as something like X-O Manowar: A Celebration of 50 Issues or such. Sell it as a poster book. something.

How many people are totally turned off anymore to the constant glut of VARIANT covers? I would honestly be willing to argue that the last several years and present are far worse in terms of “variant covers” than the “Collector’s Age” of the 1990s ever was with variant/”enhanced edition” comics, with the “newsstand” and “direct market” covers.

Yet another thing that will leave me willing to not even buy new issues, but go and be fairly content to drop twice the cost of a “new” issue on a random late-Bronze-Age comic from a back-issue bin.

Why do book designs have to be ruined by “branding” on something that has had dozens to hundreds of books published in its course of existence?

While I might otherwise have some interest in purchasing new Dragonlance or Forgotten Realms books; Elminster specific volumes or something with Drizzt…I flat out refuse to buy any such mass-market paperback with that ugly D&D “swish” on the spine.

d&d_swoosh_on_books

Frankly, I don’t “get” it–does anyone specifically read Dragonlance or  Forgotten Realms books because they’re a sub-brand of D&D/Dungeons & Dragons? Speaking for myself–I sure do not. I’m interested in either property for the property itself, and I truly feel like these are marred by that “swish” on the spine.

I can appreciate the “branding,” of wanting to promote D&D over an individual setting, but I absolutely do not have to like it. Nor, in that regard, do I have to buy any of the newer editions thus marred by the branding.

What, exactly, is the POINT of the extra half-inch or whatever to have “oversized” mass-market paperbacks???

I absolutely loathe the things and refuse to buy them…and they can even put me “off” from a whole series of books if I’m not “chomping at the bit” TO read them.

mmpb_wih_oversized_mmpb

I’m trying to track down the hardcover edition of The President’s Shadow, having only just recently finally finished The Fifth Assassin. I’ve been getting Meltzer‘s books in hardcover since/including The Zero Game back in 2004 or so, so I don’t have much interest in the MMPB (I’ll get the e-book first, honestly). But even if I was interested in the MMPB, seeing it on the shelf like this, next two a couple of the earlier books simply reminds me that even if I switched to paperback, it’s impossible for me to have a complete set of his books that actually go together on the shelf, without at least a couple of the more recent/”middle” ones sticking out like glowingly-red sore thumbs, having been released in the “oversized” format.

And despite that, now they’re back to the “regular” paperback size…so there doesn’t even seem to be any commitment to one or the other, thus there isn’t even consistency to the books, whatever format, regardless of my liking them or not.

In a time when buying a movie shortly after initial release costs a premium and it seems fairly routine for prices to drop within a few months until it’s on the bargain racks within a year…does Disney truly sell more keeping the higher price, or would people who’d buy it at a lower price continue–like me–to pass on stuff?

Loosely, conceptually, I’m very interested in this Descendants property. I love “legacy” characters, seeing a universe expanded on, digging deeper into stuff I’ve already enjoyed…and thus, I was originally looking forward to the home-media release of Descendants last year or whenever it was.

how_long_until_discount_descendants

But the thing was not “on sale” for the “week of release” if I noticed it then, and I have been unwilling to pay the whopping $18 for a 90-minute “tv movie” that I know darned well is gonna be cheesey and hokey and more of a “guilty pleasure” than much else.

And month after month after month, I have never seen the thing on sale such that I’d be willing to purchase it. I think it might have once been “on sale” for $16.99, but $17 vs $18 is negligible for me compared to $15 or $13 or even $10. $15 would be seriously pushing its luck, $13 a bit more reasonable, and at this point, $10 ($9.99) would be ideal.

And this is at Target and Walmart, to say nothing of other retailers and such.

To me, the $17.99 is an odd price–more expensive than the $10-15 many movies cost, but not quite the “premium” $19.99+ units. Yet, this definitely is not something I would ever pay $20 for…and negligible as it may be if one’s got the money available to spend on something like this, I’m not paying the extra $3 just on principle, beyond the $15 or $14.99 I’d otherwise have been willing to pay.

And with this stuff outta the way, back to the usual content, most likely.

I continue to “find my comic book joy” in 1990s 25-cent issues, and increasingly in the notion of actually hunting down late Bronze Age comics. Contemporary comics–at $3.99 and increasingly $4.99; characters and properties being driven into holes into which I’m uninterested or unwilling to follow; variant covers in general…as publishers strive for some mythical “new readers” audience and increased month-over-month year-over-year and other buzzwords sales in a modern market…they just keep putting me off entirely to their product(s).

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